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360 Degree Facilitated Feedback

Background

Zircon were invited by Carolyn Leitch, Lead Organisational Development Consultant for The Royal London, to deliver twenty-one facilitative 360 feedback sessions to sixteen sales managers and five leaders across four national locations.

Challenge

The 21 feedback and coaching sessions were structured in order to enable the employees to identify their core strengths, development needs and three key development areas/targets for 2014. The leaders also worked with their coaches to identify how the targets could be achieved and what they would need to do next. Using the data, Zircon provided a high level calibration report which highlighted emerging themes across the two populations and rank ordered the leaders in order of effectiveness. Using The Royal London’s leadership framework, Zircon identified the areas where leaders felt they were performing well, and where they felt less confident.

Solution

Using the data, Zircon provided a high level calibration report which highlighted emerging themes across the two populations and rank ordered the leaders in order of effectiveness. Using The Royal London’s leadership framework, Zircon identified the areas where leaders felt they were performing well, and where they felt less confident.

Results

The project was well received and successful, both Carolyn and the individuals provided very positive feedback and there is every intention of working together again in the future.

Feedback

“I engaged with Amanda and Zircon through a colleague who had worked with her previously. I found working with everyone at Zircon very easy. They quickly understood our requirements, our language and the models we already work with to deliver the results we needed. Amanda and her team managed the project very effectively and gave us useful insight. Our leaders were positive about the facilitators who worked with them and felt they acted very much as an extension to Royal London. Thank you to the team.”

Carolyn Leitch,

Lead Organisational Development Consultant, Royal London